- Shipping & Returns
Shipping & Returns
You must be 18 years old to order from us. You are responsible for knowing and following the laws of your state and local city. We reserve the right to refuse to ship any item to any person or location for any reason. CastleGate does not ship locking knives to New York.
Unless noted on the specific item, we offer free shipping on all products shipped to the continental United States, As a result, we select the most reliable and cost effective shipping method. This is usually USPS first class shipping.
Other Shipping Requirements
If you have other shipping requirements please specify them at the time of order or contact us directly. Rush shipping and special handling will incur additional charges.
We do not ship outside the United States at this time.
Speed of Delivery
Most items ship the same day. We strive to ship every item within 2-3 business days. If we cannot ship within this time frame we will contact you to discuss options.
You can return or exchange any item you purchase from us for any reason within 30 days of purchase. All exchanges must be for equal or greater value.
Please contact us before returning your item to get a return authorization number. This helps us track the return of your shipment and credit your account appropriately. Do not just send the item back without contacting us or received an RA number. We are not responsible for items returned without an RA number,
You are responsible for paying for and shipping the returned item to us. The item must be in new, unused condition and must include all original packaging, certifications, accessories, etc. If the item comes back used, damaged, or incomplete, additional charges will apply.